Administered Active Directory: Created and managed Users, Groups, and Group Policy Objects (GPOs) to ensure secure and efficient
access control.
● Technical Support: Responded to various technical issues through a ticketing system (GLPI), ensuring timely and effective problem
resolution.
● System Administration Support: Assisted Senior System Administrators with the installation, configuration, and maintenance of servers,
network devices, desktop hardware, and software applications.
● Network Monitoring & Incident Response: Monitored alerts using Zabbix and Cacti, responding to issues promptly, including occasional
on-call duties.
● Disaster Recovery: Performed disaster recovery for XenServers, ensuring high availability and minimizing downtime of Virtual Machines.
● Virtualization Management: Managed XenServer/XCP-NG environments, ensuring high availability through continuous replication using
Xen Orchestra Community Edition.
● Mikrotik Router Management: Configured and managed Mikrotik routers for multiple WANs, including load balancing with failover
mangle rules, OpenVPN & Wireguard site-to-site connectivity, traffic queue management, and website filtering.
● Cisco Switches Expertise: Hands-on experience with Cisco C2960, C3750, C3850, and C1000 series manageable switches.
● Wireless Network Management: Managed Ubiquiti & TP-Link Omada Wi-Fi Access Points using a centralized controller, implementing
VLANs and Guest networks.
● IP Telephony Management: Managed Asterisk-based IP telephony systems for over 25 call center agents and internal office extensions.
Created IVR routing, managed dial plan rules, configured SIP trunks, and handled CDR call logging, reporting, recording, and IP Phone
auto-provisioning.
● IT & Telecom Support: Provided day-to-day IT, surveillance, and telecom support to office staff and external clients, ensuring smooth
operations.
● Inventory Management: Prepared and maintained hardware & network inventory records, ensuring all IT-related documentation was
up-to-date.
● Hardware Maintenance: Organized and conducted regular servicing of hardware and peripherals to maintain optimal performance.

Microsoft Server 2008 /2012 /2016.
Linux Ubuntu / fedora / CentOs / Kali.
Voip Freepbx / Issabel / 3CX / vicidial / goautodial.
Cisco Networking Devices 3750,3560,2950.

Time to time update systems.
Troublshoot In-House IT related problems.
Create users in Active Directory and provide their policies.
Install Hardware and Software in organisation.
install & setup VOIP Phones.
Install & setup Hardware Network devices.

Manage Domain & hosting
Manage VOIP
Manage eCommerce Payment Gateways
Manage Listings
Manage Website Tweakings
Manage Google Gsuite
Manage emails

Enter Description

Time to time update systems.Troublshoot In-House IT related problems.Troublshoot User end issues.Create and manage Users through ISP portal according their packages.Install Hardware and Software in organisation.Install & setup Hardware Network devices.

Time to time update systems.Create and manage users through ISP Portal.Troublshoot In-House IT related problems.Troubleshoot Routers & Switches problems.Troubleshoot User end problem and provide them support.Install Hardware and Software in organisation.